General Terms and Conditions of Hörluchs Hearing GmbH & Co. KG for end users

Updated: 4 May 2015


1. Scope

All types of business relationships between Hörluchs Hearing GmbH & Co. KG and the customer shall be subject to the subsequent General Terms and Conditions as amended.

Customers may be both businesspersons and consumers.

A consumer is every natural person who concludes a legal transaction for purposes which can be assigned predominantly neither to their commercial nor their self-employed occupational activity (§ 13 BGB ).

A businessperson is a natural or legal person or a partnership with legal capacity to act as such when concluding a legal transaction in the exercise of its commercial or self-employed occupational activity (§ 14 BGB).


2. General / formation, winding up and reversing of a purchase contract

The language for the contract shall be German.

a) Formation of the contract

The representation of the products in the online shop does not imply a legally binding offer, but only an online catalog of the range of goods subject to confirmation. By clicking the button “Buy”, the customer issues a binding order for the items contained in his/her shopping cart.

The binding purchase contract is established by the order confirmation sent by Hörluchs Hearing GmbH & Co. KG to the customer.

b) Contract handling in case of hearing protection to be adapted individually

The customer receives, together with the order confirmation, a printable voucher and the contact data of acousticians in his/her vicinity who are our trading partners. The voucher bears a barcode which can be used only once.

Then, the customer is required to contact a trading partner by phone to make an appointment for an ear impression to be taken. The customer visits the trading partner with the voucher to enable him/her to take an ear impression. The product manufactured individually according to the ear impression is delivered via the trading partner, who must subject the hearing protection to a functional test.

The obligations to cooperate as specified under item 12 must be complied with.

c) Reversal in case of articles that are not in stock

Hörluchs Hearing GmbH & Co. KG always strives to keep the products listed in the webshop in stock and available; should this not be possible in individual cases, the customer shall be informed accordingly in text form. In this case, the contract shall be reversed. Repayment shall be effected using the same means of payment which the customer used for the original transaction.


3. Shipping costs

The shipping costs are added to the specified product prices. For further details on shipping costs, please refer to the offers and to Chapter 7: Delivery.


4. Payment

Our shop provides you with the following payment options:

a) PayPal, Sofort/Klarna, Credit Card

If you pay the invoice amount via the online providers PayPal or Sofort/Klarna, you must on principle be registered there or previously register there, legitimate yourself using your access data and acknowledge the payment authorization to us. Further information shall be provided in the ordering process.


5. Due date and terms of payment

Payment shall be due with the conclusion of the binding purchase contract, by sending the order confirmation (see under 2.a). The total amount is debited from the customer’s credit card directly upon submitting the online order. The debiting takes place upon receipt of the order and order confirmation by Hörluchs. In the case of fault on the part of the customer, the latter shall be liable for any extra costs incurred when using credit cards, PayPal or return debit notes.


6. Reservation of ownership

The goods shall remain our property pending payment in full. Pending payment of the purchase price in full, the customer shall not be entitled to sell the goods to third parties or take any measures prejudicing the property of Hörluchs Hearing GmbH & Co. KG.

Regarding businesspersons who are merchants within the meaning of HGB :

Pending payment in full of all claims existing against the customer, including all existing accessory claims, the goods delivered shall remain the property of Hörluchs Hearing GmbH & Co. KG.

Regarding consumers:

In the case of contracts with consumers, Hörluchs Hearing GmbH & Co. KG reserves ownership pending payment of the purchase price in full.


7. Delivery

If the customer is a businessperson (§ 14 BGB), delivery shall be effected on principle at the customer’s risk. This also applies to partial deliveries.

If the customer is a consumer (§ 13 BGB), the risk of accidental perishing or accidental deterioration of the object of sale shall be transferred to the customer, even in case of sale by dispatch, only upon delivery of the object of sale to the customer.

Delay in acceptance on the customer’s part shall be tantamount to delivery.

In case of an individually adapted hearing protection, delivery shall be effected to the trading partner selected by the customer (hearing aid acoustician) of Hörluchs Hearing GmbH & Co. KG, otherwise directly to the customer.

Our delivery and shipping charges with GLS Standard
Deliveries within the Federal Republic of Germany 4.40 Euro
Deliveries abroad 12.80 Euro

Regarding businesspersons who are merchants within the meaning of HGB :

If the customer is a merchant within the meaning of the HGB, the goods shall be examined for damage occurred in transit immediately upon receipt by the customer or his/her authorized representative. The customer being a merchant within the meaning of HGB must have any damage occurred in transit and to the packaging which can be ascertained acknowledged in writing by the forwarding agent upon receipt of the goods, and must report such damage.

Customers who are consumers are requested without legal obligation also to notify obvious damage occurred in transit to us. If possible, please complain about such defects immediately towards the delivery service and contact us immediately.


8. Right of withdrawal

If the customer is a consumer (§ 13 BGB), he/she shall be entitled to rescind this contract within 14 days without giving reasons. The revocation period shall be fourteen days after the date on which the customer or a third party appointed by the customer, who is not the forwarding agent, has taken possession of the last merchandise. To exercise his/her right of withdrawal, the customer must inform us (Hörluchs Hearing GmbH & Co. KG, Bergseestrasse 10, D-91217 Hersbruck; Fax: 09151 / 90 886 27; email: by means of an unambiguous statement (e. g. a letter sent by regular mail, fax or email) about his/her decision to rescind this contract. He/she can use the standard withdrawal form enclosed below, which, however is not mandatory.

To comply with the revocation period, timely sending of the statement shall suffice.

Consequences of withdrawal

If the customer rescinds this contract, we shall be required to reimburse all payments received from the customer, including the delivery costs (except the supplementary costs resulting from the customer’s having selected a delivery mode other than the standard delivery offered by us, which is the least costly), immediately and at the latest within fourteen days after the date on which we have received the notification about his/her rescinding this contract. This repayment shall be effected using the same means of payment which the customer used for the original transaction. In no case shall charges be invoiced to the customer on account of such repayment.

We may refuse repayment until we have received the returned goods or until the customer has furnished proof of the goods having been returned, whichever is earlier. The customer shall return or deliver the goods to us immediately and in any case at the latest fourteen days after the date on which he/she has informed us about the withdrawal from this contract. The time limit is considered as complied with if the customer dispatches the goods before the expiry of the fourteen-day period.

The customer shall bear the costs for return of the goods.

The customer only has to compensate for any loss in value of the goods if such loss in value is due to handling the goods in a way that is not necessary for checking their quality, properties and functionality.

Exclusion of the right of withdrawal

The right of withdrawal shall be excluded in case of delivery of goods which are not prefabricated and manufacture of which depends on individual selection or determination by the consumer or which are clearly customized to the personal requirements of the consumer, especially a hearing protection fabricated individually according to customer’s specifications, delivery of sealed goods which are not suited for return on account of health protection or hygiene once their seal has been removed after delivery (especially, but without limitation, care products, cleaning products, etc.).


9. Claims for defects and damages

Beste Qualität und Langlebigkeit, kombiniert mit hohem Komfort: Das sind die hohen Ansprüche der Hörluchs Hearing GmbH & Co. KG. Daher gewähren wir auf die von Ihnen gekauften Original-Hörluchs-In-Ears mit Standardohraufnahme eine Garantie von 24 Monaten.

Die Herstellergarantie gilt nur für die Hörluchs-In-Ears mit Standardohraufnahme, die beim Kauf zum aktuellen Vertriebsprogramm gehören. Ab dem Kaufdatum des neuen Original-Hörluchs-Produktes beginnt die Garantiezeit. Hörluchs garantiert hiermit, dass bei der Übergabe des Produktes bei diesem keine Mängel bezüglich Material, Verarbeitung, Zubehör und Herstellung vorhanden sind.

Besteht nach dem Ersterwerb der In-Ears ein berechtigter Mangel innerhalb der hier angegebenen Garantiezeit, wird die Hörluchs Hearing GmbH & Co. KG oder einer seiner Servicepartner, nach eigenem Ermessen und ohne Berechnung der Arbeits- und Materialkosten, das defekte Produkt reparieren oder das Produkt ganz oder teilweise ersetzen. Hierbei werden neue oder neuwertige Teile verwendet. Die ersetzten Produkte gehen in den Besitz der Hörluchs Hearing GmbH & Co. KG über.

Diese Herstellergarantie ist die einzig gültige Garantie von Hörluchs für die erworbenen In-Ears. Alle anderen Zusicherungen und Absprachen, schriftlich oder mündlich bezüglich der Eignung des Produkts für einen bestimmten Zweck sind ausdrücklich ausgeschlossen. Der Kunde trägt das Risiko hinsichtlich der Eignung des Produkts für seine Bedürfnisse, die gewünschte Sound-Qualität und die erwartete Leistung. Hörluchs haftet nicht für Folgeschäden, die durch den Einsatz oder der fehlenden Verfügbarkeit dieses Produktes entstehen.

Zum Nachweis und für die Übernahme der Garantie benötigen Sie folgendes:

  • Kaufbeleg über das Original-Hörluchs-Produkt bei einem Hörluchs-Handelspartner
  • mit erkennbarer Datumsangabe
  • und deutlicher Bezeichnung des gekauften Produktes

Ohne diese Nachweise werden Reparaturen grundsätzlich kostenpflichtig durchgeführt.

Folgende Belege, gedruckt oder elektronisch, sind nicht ausreichend für die Kostenübernahme in einem Garantiefall:

  • Kreditkartenbeleg
  • Bestellbestätigungen von Onlineportalen wie PayPal, eBay und andere
  • Kontoauszüge
  • Lieferscheine oder andere Versandbelege

Von der Garantie ausgenommen sind folgende Fälle:

  • Das Produkt wurde nicht von einem Hörluchs-Handelspartner oder von Hörluchs direkt erworben, bereits geöffnet und/oder gebraucht erworben und insbesondere gilt dies, wenn der Verkäufer eine Privatperson ist.
  • Vom Produkt wurden die Label, Seriennummern oder Logos entfernt.
  • Ohne Zustimmung von Hörluchs durchgeführte Modifikationen und/oder Veränderungen am Produkt.
  • Höhere Gewalt.
  • Verschleißmängel.
  • Beim Kauf bereits bekannte Mängel.
  • Unsachgemäßer Gebrauch. Die dem Produkt beigefügte Benutzerinformation erklärt den sachgemäßen Gebrauch.
  • Mechanische Beschädigungen.
  • Falsche Betriebsleistung und -spannung.
  • Nicht berechtigte Reparatur.
  • Einsatz des Produktes entgegen der Anweisungen von Hörluchs.
  • Farbveränderungen des Materials (Beispiele: Bei Silikon transparent kann sich durch Schweiß und Sonneneinwirkung die Farbe des Hörers leicht verändern. Bei den silbernen Kabeln kann sich durch Schweiß das Kabel farblich leicht verändern.)

Ebenfalls ausgeschlossen von der Garantie sind:

  • Mitgelieferte Zubehörteile wie Kabel, Domes (Ohrpass-Stücke), Clips, Smart Caps, Verpackungen, Batterien und Mikrophone.

Im Falle eines Mängels bei einem direkt bei Hörluchs Hearing GmbH & Co erworbenen Produktes, inklusive beim Kauf über die Hörluchs-Onlineshops, bitte

  • die In-Ears sorgfältig und transportsicher verpacken, im Optimalfall in der Originalverpackung.
  • den Kaufbeleg mit den notwendigen Angaben beifügen.
  • das Päckchen versichert und frankiert an folgende Adresse senden:
    Hörluchs Hearing GmbH, Bergseestr. 10, 91217 Hersbruck, Deutschland
  • Der Kunde trägt das Transportrisiko.

Im Falle eines Mängels bei einem Produkt, welches bei einem Händler gekauft wurde, bitten wir diesen kontaktieren und das weitere Vorgehen erfragen.

Die gesetzlichen Gewähleistungspflichten des Herstellers werden durch diese Garantiebestimmungen nicht berührt und behalten ihre Gültigkeit. Diese Garantie richtet sich nach den gesetzlichen Bestimmungen des Landes, in dem der Kunde das fabrikneue Produkt bei einem Handelspartner von Hörluchs erworben hat.

Ausnahmen für das 14-tägige Rückgaberecht

Unsere In-Ears und Kopfhörer und deren Zubehör gelten als Hygieneartikel. Daher können und müssen geöffnete Verpackungen von Hörluchs nicht innerhalb der 14 Tage zurückgenommen werden. Geöffnet gilt eine Verpackung, sobald die Siegelfolie, in welche die Verpackung eingeschweißt ist, aufgerissen oder geöffnet worden ist. Sobald diese Folie geöffnet und/oder entfernt wurde, gilt das Produkt als bereits benutzt.

Ausschluss des 14-tägigen Rückgaberechts und der Garantie

Beides ist ausgeschlossen bei Lieferung von Waren, die nicht vorgefertigt sind und für deren Herstellung eine individuelle Auswahl oder Bestimmung durch den Verbraucher maßgeblich ist oder die eindeutig auf die persönlichen Bedürfnisse des Verbrauchers zugeschnitten sind, insbesondere individuell nach Kundenspezifikation angefertigte und angepasste Otoplastiken oder In-Ears (Kopfhörer).


10. Rectification/subsequent performance

The purchaser may request (in case of a material defect) subsequent performance (repair or manufacture of a new object). However, we shall be entitled to refuse the type of the selected subsequent performance if it is only possible at unreasonable costs and if the other type of subsequent performance remains without considerable disadvantages for the purchaser. The reduction of the purchase price or the withdrawal from the contract by the customer shall be excluded during the subsequent performance. Rectification shall be considered as fulfilled with the second attempt.


11. Compensation for damages

Damage compensation claims under the following conditions due to the defect can only be asserted by the purchaser if the subsequent performance has failed or if we have refused the subsequent performance.

The purchaser’s right to assert further claims for damages relating to the following conditions shall remain unaffected thereby.

Hörluchs Hearing GmbH & Co. KG shall only be liable for damage arising from causes other than the detriment to life, body and health to the extent that these have been caused by a premeditated act, gross negligence or the culpable violation of an essential contractual obligation on the part of Hörluchs Hearing GmbH & Co. KG or of a vicarious agent of Hörluchs Hearing GmbH & Co. KG. Liability for compensation for damages beyond these terms shall be excluded.

The provisions of the product liability law shall remain unaffected. If an essential contractual obligation is infringed upon for reason of negligence, the liability of Hörluchs Hearing GmbH & Co. KG shall be restricted to predictable damage.


12. Customer’s obligations to cooperate in case of individually adapted hearing protection

If the customer acquires an individually adapted hearing protection, he/she shall

make an appointment with a trading partner
ensure that he/she has his/her voucher with him/her and that the latter is not made accessible to third parties
have an ear impression made at the trading partner’s
collect the hearing protection made on the basis of his/her ear impression from the trading partner, ensuring that an expert functional check is provided there on site by the trading partner

Moreover, the customer is advised to have the hearing protection subjected to expert functional checks on a regular basis at intervals of max. 2 years by a hearing aid acoustician.


13. Place of performance and venue

German law shall apply exclusively with the exclusion of the UN Uniform Law on the International Sale of Goods (CISG). The place of performance for all services resulting from the business relationship with Hörluchs Hearing GmbH & Co. KG shall be Nuremberg.


14. Important warnings

1. Hearing protection may insulate environmental noise effectively and considerably; however, no hearing protection can absorb sound by 100 %. Thus, if the hearing protection is used correctly, disturbing noise reaches the ear in a considerably attenuated fashion, while the sound as heard is less dangerous to the extent of insulation of the hearing protection, if used correctly. We would nevertheless like to point out explicitly that even in case of correct use of the hearing protection, sound is still perceptible, especially if one focuses on it. For the precise degree of insulation in case of correct use of the hearing protection, if fitted fully flush with the ear, the purchaser is referred to our website

2. Before using the hearing protection, the purchaser shall inform him/herself about its insulating effect and about the intensity of the sound to be attenuated. If the packaging of the hearing protection does not contain any insulation values, please contact us before utilization. If no insulation values are available or if the purchaser is not sure whether the insulation values of the hearing protection are suitable to provide sufficient protection against the noise to be insulated, the hearing protection must not be used as a protection against noise.

3. The purchaser shall comply with the following instructions:

a) The protective effect of hearing protection depends on individual factors at the date of utilization and is explicitly not warranted. Anatomical conditions may result in deviations even in case of full fit.

b) There may be ear shapes in rare cases which cause problems for anatomical reasons as regards the wearing of hearing protections (e. g. pressure marks or a feeling of pressure due to an especially small auditory canal or pressure sensitivity). For such cases, we cannot accept any warranty or liability.

c) Excessively frequent or inappropriate utilization of hearing protection may result in hypersensitivity.

d) In case hearing protections are used in road traffic, the driver’s continued fitness to drive must be ensured.


15. Application consulting

The purchaser shall observe our application consulting given orally and in writing in view of safe and proper use of our products or, if applicable, obtain information from us. The user of hearing protection is obligated to carefully assess his/her individual acoustic situation and to avoid subjecting his/her hearing to excessive acoustic stress, even with hearing protection. In case of doubt, an independent body (e. g. a medical doctor) must be consulted.


16. Requirement of written form

Covenants, collateral agreements or extra deliveries which are not explicitly stated in our order confirmation as well as modifications or amendments to the contract shall only be valid if made in writing. Our staff are not authorized to give oral covenants or to make oral collateral agreements which exceed the contents of the written contract.


17. Severability clause

Should one or several stipulations of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the other stipulations or the General Terms and Conditions as a whole.


18. Applicable law

The laws of the Federal Republic of Germany shall apply. The United Nations Convention on Contracts for the International Sale of Goods (CISG) dated 11 April 1980 shall not apply.


19. Data protection / security

1. The purchaser authorizes us and agrees to our processing, storing and analyzing the data regarding the purchaser which we have received in conjunction with the business relationship, within the meaning of the Data Protection Act. We shall not disclose the data communicated to us to third parties, unless these third parties are our service partners or vicarious agents and data transfer is necessary for handling the order.

2. For further information on data protection, the purchaser may access

3. The purchaser of ready-for-use articles (e. g. customized hearing protection products and packaging) authorizes us to use photos and samples of his/her articles for provision of samples and advertising. This use can be objected to in writing at any time.

4. The data required for handling business shall be stored in compliance with the applicable data protection legislation. The order text will not be saved in any other way and cannot be retrieved from us separately once the sale has been completed. You can, however, print your contract data immediately after the end of the operation. If the purchaser specifies an email address in the order, we immediately acknowledge receipt of his/her order electronically; such acknowledgement, however, does not yet lead to the conclusion of a purchase contract.

Storage of contract text:

The contract text is not stored by us.


20. Contact information

Hörluchs Hearing GmbH & Co. KG
Managing Directors: Thomas Meier, Norbert Deinhard
Commercial Register No.: 21071
Amtsgericht Nürnberg (Local Court of Nuremberg)

VAT ID No. DE249159172

Contact address:
Bergseestraße 10
D-91217 Hersbruck
Tel.:+49 9151 / 90 886 0
Fax: +49 9151 / 90 886 27


21. Information regarding the German Battery Act

Statement on the German Battery Act

In conjunction with the sale of batteries and accumulators, we as retailers are obligated, pursuant to the German Battery Act (BattG), to point the following out to our customers:

The symbol showing the crossed-out dustbin means that you are not allowed to dispose of batteries and accumulators with domestic refuse. Below this symbol, the following addition symbols appear which have the following meaning:

Pb: Battery contains lead
Cd: Battery contains cadmium
Hg: Battery contains mercury

You can return accumulators and batteries to a municipal collection point or to your local retailers.

For further information regarding the German Battery Act, especially the availability of the legal wording as a download, you can visit the website of the Federal Ministry for the Environment, Nature Conservation and Nuclear Safety (


Standard withdrawal form

If you wish to rescind the contract, please complete this form and send it to:

Hörluchs Hearing GmbH & Co. KG
Bergseestraße 10
D-91217 Hersbruck
+49 9151 / 90 886 27

I/We (*) hereby give notice that I / we (*) rescind my/our (*) contract of sale of the following
goods (*) / provision of the following service
Ordered on (*) / received on (*)
Name of consumer (s)
Address of consumer (s)
Signature of consumer (s) (only for communication on paper)

(*) Delete where not applicable.


Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at Consumers may contact [Name, Address, Website of arbitration board] for the settlements of their disputes. We are obliged to participate in arbitration proceeding before that board.