If the client is an Businessman (§ 14 BGB), delivery is always at the customer’s risk. This also applies to partial deliveries.

If the customer is a consumer (§ 13 BGB), the risk of accidental loss and accidental deterioration of the item sold pass to the customer also during a sale by shipment only with the transfer of the goods to the customer.

The transfer also counts as effected if the buyer is in breach of acceptance.

The delivery is made in the case of hearing protection individually adapted to the associated distributor (professional acoustic) of Hörluchs Hearing GmbH & Co. KG, selected by the customer, or directly to the customer.

Our shipping and delivery costs:

Deliveries in the Federal Republic of Germany 6.50 euros.
Deliveries abroad
Austria: 9.90 euros
Benelux (Luxembourg, Netherlands, Belgium), France,
Italy, Poland, Denmark, United Kingdom:                      15.90 euros.
Switzerland, Liechtenstein, Monaco, Norway:               24.90 euros

Fast deliveries and deliveries to third countries can incur customs costs and additional customs costs for the customer, which we will gladly provide if you request them.

Damages during transportation

For Businessmen who are merchants within the meaning of the German Commercial Code (HGB): the goods must be inspected for damage in transit immediately after the customer or their agent receives them, if the customer is a merchant in the sense of German Commercial Code (HGB). The customer, who is a merchant in the sense of the German Commercial Code (HGB), must have the transport and packaging damages confirmed by the transport company in writing at the time of acceptance of the goods and prove them.

To customers who are consumers, we ask that you please also inform us about obvious transport damages. Please report such damages as soon as possible to the sender and contact us immediately.